Crunch Fitness - Lake Grove

Usually I don’t leave reviews for places because I can’t be bothered. This place deserves to be shut down. At night the place is always a disaster and the night time young lady behind the front desk is always on her phone or talking to her coworker and never doing her job, I mean I had to go searching for paper towels last night when I was done using the treadmill. Not to mention, I have also seen the owners of this place scream at these poor kids AND these two people, who I assume are personal trainers, are always yelling at each other too! If everyone is so miserable with each other, why don’t you all go find another place to work? This place is garbage and the customer service by the night time worker is always awful, then I tried to come in to speak to the manager and he was flat out rude to me as well. I canceled my membership this morning and will be telling everyone I know to go elsewhere.

Horrible customer service. Had the wrong email on file so I couldn’t sign-in online, called to fix it, said they did (but didn’t). Had a membership for 10 days, never attended the gym, and because of all this decided to cancel my membership; however, when they have you electrically sign all those documents (that you just sign and don’t look at), you’re agreeing to pay the annual fee of $60 if you want to cancel your membership. That clause is CRUCIAL and should’ve been verbally disclosed. So, on top of the $10 registration fee, I’m now out $70 to a gym with horrible customer service, that I never even went inside. They still made me pay the fee after explaining the entire situation, no compromise. Go to Planet Fitness, it’s way cheaper and I’m sure their customer service is far better than this Crunch location.

The gym is nice inside. If the equipment is broken, it’s fixed pretty quick. The one thing that’s annoying is they have these damn trainers here that have to blast there music so freaking loud that I can’t even hear my music on with my EarPods in and noise cancellation on. Another thing is the parking lot is a freaking mess. Garbage snd sand everywhere. You can’t even see the parking spot lines. You would think they’d have somebody clean the parking lot once a week. That freaking sand has been in that lot probably from the last two winters.

This is a really awesome gym with some of the must-have machines to train your whole body. The indoor track is nice when you just want to take a quick warm-up walk before your workout without being on the treadmill. The membership fee is reasonably priced when compared with LA fitness. The only complaint is their venting system. It could be the season, but the gym feels stuffy. I hope the team can address this then it will be a definite 5 star.

It’s a very nice gym but they have a bunch of broken equipment now and they have not fixed/replaced it. Seats/benches have holes in them, cable machines aren’t working properly. The weight adjustment have broken pieces and can’t be adjusted to those weights. Little things like that has made the experience at crunch much worse for me